Kierstin is a grocery store phobic millennial who has never really cared about tasting grapes and squeezing melons anyway.
Grocery stores give me panic attacks. It turns out I'm not the only one.
In 2017 Shipt came to my city and I've been using it ever since. Here's how to use Shipt if you've never done it before, plus my review of the easiest way to get groceries delivered to your doorstep.
What is Shipt?
Founded in 2014, Shipt is a grocery delivery service that was purchased by Target in 2017.
Do I Need a Subscription?
Most of the time, to use Shipt, you'll need a subscription. They offer monthly and yearly subscriptions and which you choose will depend on how often you think you'll use the service. Monthly subscriptions are great for those who enjoy shopping but are perhaps recovering from surgery. Yearly subscriptions are the better option for those of us who don't like or don't have time to grocery shop.
Some Stores Offer Grocery Delivery or Grocery Pickup Through Shipt Without a Subscription
Stores like my local Meijer offer an alternative to a Shipt subscription - they'll let you shop directly through their own store website but your delivery or pickup will still be through a Shipt shopper. You'll pay a one-time delivery fee along with whatever amount you choose to tip your shopper. This option isn't available at all stores though.
How Much Does Shipt Cost?
You can choose a monthly subscription which is $14 a month.
The other subscription option is $99 for a full year, which comes out to a cost of $8.25 a month to use the service.
See the table below for a total breakdown of the costs associated with using Shipt.
How Much Does It Cost to Get Groceries Delivered Using Shipt?
|Fee Per Month||Fee Per Delivery||Upcharge on Products||Tip|
$14 for a monthly subscription, or $8.25 per month with a yearly subscription of $99.
Orders over $35 are delivered free, orders under $35 come with a charge of around $7.
There is a small upcharge on each product. For instance, the 2 for $1 chips at my local grocery store are 2 for $1.09 through Shipt. What I'm personally finding is that my orders come out to a few extra dollars than they would in store. Keep in mind though that you would also have to spend money getting to and from the store on gas.
Although you don't have to tip your shopper, hopefully you will. The app gives you an option to tip whatever you'd like once the order is completed.
Here's How to Use Shipt
- Sign up by either downloading the Shipt App from the app store or joining on their website.
- Choose a subscription option - either the monthly plan or the annual plan. You will need a credit card to pay for your subscription.
- Begin shopping by choosing the store you would like to shop at. The platform or app will show you which stores are available to shop in your area. In my city, we can choose from Meijer or Target.
- Once you've chosen your store, begin adding items to your cart. Use the filters to shop by category, or use the "search" option to look for specific items like meijer brand vitamin d gallon.
- As you add items to your cart you will have the option to specify your preferences. For instance, you may ask that you receive all green bananas or only a quarter pound of salami.
- Once you're done adding items to your cart you can check out. At the check out you'll choose your delivery time, whether or not it's okay to substitute any items the store is out of and if it's okay for your shopper to contact you with substitution options.
- You will use a credit card to complete your purchase. Your credit card will be temporarily charged percentage more than the total of your order. This is so that if your shopper does have to substitute with a more expensive item, your card has already been approved for this amount. If the total of your order turns out to be less than what you were charged you will see a refund to your credit card.
- Once your shopper has begun shopping your order, you will be notified.
- When you order is done being shopped you will be notified that your shopper is on their way to your house or whatever location you're at including work (or that you can meet them at the store if you've chosen the pick-up option available in some areas).
- If social distancing is being practiced you may be asked to wait inside your home until after your shopper has dropped off your groceries either on your porch or inside your garage. If it is not being practiced your shopper may bring your groceries right inside your home. It's best to contact Shipt regarding their current policies on this.
- Once your shopper has left you will get a notification to rate your experience and to tip your shopper.
What I Like About Shipt
- You don't have to drive anywhere
- The upcharge on items is actually pretty small and ends up being less than what most of us would spend on unnecessary purchases
- You can shop sales!
- You can shop store brand
- Saves time for other things you have to do (homework, yay...ish!)
- You're supporting flexible work options locally
- Makes it easy to meal-plan and avoid impulse purchases on less-than-healthy foods just because your tummy is rumbling or you need to get the hell out of that store
- You don't have to drag toddlers through the cookie aisle
- It's a fantastic option for the elderly, those who don't drive, working parents, or anyone who just doesn't feel like making a trip for groceries.
- It is a great way to practice social distancing
What I Don't Like About Shipt
- They will allow you to sign up for a subscription even if there aren't enough shoppers in your area to fulfill orders - an issue during holidays and pandemics
- You can't use coupons
- The selection isn't as big as the store selection (it's still huge though, honestly)
- If you're on a tight budget, the small markup on items could be more than you're willing to pay
- Pickup window is sometimes limited
- Like most corporations in the United States, Shipt isn't providing a livable wage or benefits for it's shoppers.
- Sometimes items aren't actually in stock, even when the app says they are
- Can't touch or inspect the product yourself before purchasing. I've learned to specify in my notes that I do not want dented cans.
How long will it take me to get my groceries delivered?
Typically, you can order same-day delivery and then you'll be given a one hour window for when it will arrive. However, if groceries are in-demand, say around a holiday or you know, a global pandemic in which people suddenly feel the need to hoard fresh, raw chicken and ten clam shell containers of tomatoes then you may have to wait a day or more for delivery.
What can you buy with Shipt?
Almost anything that can be found in the stores that participate with Shipt in your area. In my city, we have Meijer and Target so I can get anything from a bottle of wine to last-minute birthday presents delivered to me. And of course, fresh groceries
So I can get alcohol delivered to my house?
With valid I.D., at participating stores, yes.
How many orders can I put in each month?
As many as you want.
Can I order from two stores in one day?
Yes, if there are available delivery times you can.
Do I have to tip my Shipt shopper?
Shipt doesn't require you to tip your shopper however, it wouldn't be very nice not to. Keep in mind that Shipt shoppers aren't paid a wage by Shipt. Although they make a small percentage off the total of your order (like, pennies off each item) they earn based off tips. If you don't tip your shopper they don't get paid to shop your order.
How do I add a tip?
There are two ways to add a tip when using Shipt:
- In the app. Open your Shipt app once your groceries have been delivered and a screen will pop up asking you to rate and review your shopper. Once you have, they will offer you the option to tip your shopper.
- On the website. Login to your Shipt account on the website once your groceries have been delivered. A screen will pop up asking you to rate and review your shopper and once you have you will have the option to tip. If this screen does not pop up just go to your previous orders tab, click the latest order and tip from there.
Does Shipt accept EBT, WIC or SNAP?
No, they do not.
Can I buy gift cards for Shipt?
No, Shipt doesn't offer gift cards.
Can I used gift cards to stores that participate with Shipt?
Can I use my Target RedCard with Shipt?
Yep! Target owns Shipt, you can use your RedCard along with any Target offers using Shipt.
Can I pay in cash with Shipt?
No. You have to use a credit or debit card to pay for your Shipt order.
Can I tip in cash?
No, you need to use the credit or debit card you have on file to tip your Shipt shopper.
Help! I signed up for Shipt and now I can't put an order in because it says there's no available delivery times in my area! What do I do?
Honestly, I would cancel the subscription. When the service has available delivery times it's a great option. However, I have gone weeks at a time with no delivery options while still paying my subscription fee.
What if something I receive isn't the quality I would have picked for myself?
First, if you're really a stickler with your groceries, you should do your own grocery shopping. There have been times though where I've received out-of-date meat or freezer burnt items where I requested a refund through Shipt's customer service, usually via Facebook messenger.
Can I ask my shopper to use reusable grocery bags?
Probably not. For the sake of hygiene you'll most likely have to use the store's disposable bags but you could request paper bags only in the notes at checkout.
Will Shipt shoppers bring my groceries into my house and put them away for me?
It's unlikely. In the past they have but it will depend on the company's current social distancing policies.
Can I request a shopper?
You can't, but if you really like a particular shopper make sure to rate them highly in the app. In my experience it makes them more likely to be offered your orders, thus making them your repeat shopper.
How do I cancel my Shipt subscription?
It's not easy. You can't just go in the app and cancel, unfortunately. Contact them via email at firstname.lastname@example.org or by phone at (205) 502-2500 and be prepared to wait.
Do you or have you ever worked for Shipt?
Are you related to someone who works at Shipt?
If you're not affiliated with Shipt then what's your game, what are you hiding?
Nothing. I told you that grocery stores give me panic attacks.
I think you're very lazy for using Shipt and not just grocery shopping on your own, wow. How should I go about telling you this?
Go ahead and leave it in the comments. I'll see it before I delete it.
Why are you lazy?
Because I'm tired.
Help! I'm ethically opposed to Shipt, what should I do?
Don't sign up for Shipt.
I'm having a hard day! Can I leave you nasty comments since this phone or computer I'm typing on gives me the illusion that you're not a real human being and it's cool for me to take out my anxiety and inner dysfunction on you?
Go for it. Life can be tough, and I'm sorry that you're having a difficult time. I ask that afterward you take a minute to check in with yourself and reflect on what's going on, inwardly so you can be kinder to the next person you encounter.
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.
Questions & Answers
Question: When you use Shipt, do you get an actual receipt or an online receipt like you would if you use an app like Ibotta, etc.?
Answer: With Shipt, you receive two digital receipts: one for the total of your purchase and one for the total of your tip.
You'll also probably receive a physical receipt tucked into one of your grocery bags. This receipt isn't accurate though because it's the total of the items purchased NOT including any small upcharges on products.
For instance, at my local grocery store, Meijer, which uses Shipt for home delivery, I might pay $1.99 for a gallon of milk through Shipt, but at the store itself, it might be $1.79. I paid a twenty cent upcharge on this item to pay for the cost of the Shipt service.
Curiously, at Target I don't pay any upcharges. If a box of crayons is $5 in-store, then I pay $5 through Shipt as well. I'm assuming this is because Target now owns Shipt, so they don't need to upcharge their items since Shipt employees are also Target employees.
Question: Can I use my Mperks with Shipt?
Answer: Yes! You can use your Mperks account with Shipt when shopping at Meijer through the service. Here’s the catch though - you can only collect points using Shipt, you can’t redeem them unless you actually go into Meijer and use them while shopping yourself. Keep in mind, this may vary from store-to-store (your Meijer/Shipt partnership may be different from my Meijer/Shipt partnership), but with my Meijer/Shipt partnership, this is how the rewards system works.
Another thing to keep in mind is that if your local Meijer has only recently paired with Shipt, they may not have Mperks in place yet but you can always send a quick message to Shipt support via Facebook to find out when they’ll be incorporating shopping rewards for your store.
Question: Is Target cheaper than Meijer?
Answer: It depends on what you're buying. For household items, brand name items (like Kraft and Annie's) as well as novelty items, Target is the cheaper option.
For dairy, meat and produce I find Meijer to be a higher quality/lower price.
Question: My mother is elderly, it is challenging to squeeze time in my schedule to take her to the grocery store. Does Shipt accept EBT cards?
Answer: They do not, unfortunately. Caring for an elderly parent takes a lot of love and energy - do you have a local commission on aging or a caregiver respite program? Contacting one of these types of agencies might put you on the right path to finding help caring for your aging mother without burning yourself out so quickly. I have older family members who've been able to receive deeply discounted services through these resources, but it took some digging to find out they even existed.
A website called ElderCareDirectory.org is a good place to start for a list of services to look for in your state.
Question: Can the shopper leave items outside your door when you use Shipt?
Answer: Yes! They do where I live, anyway. What I typically do is open my garage and set out bins or a wagon for the to load everything up in and then have them text me when they're all set. It's easier for me to do it this way because it keeps my kids and dog from following me out and making the whole thing more complicated than it needs to be.
Question: Can you buy clearance items from Shipt? Is there a way to view the system/prices without starting your free trial?
Answer: I'm not sure you can look at the app without starting the trial, however yes, you can buy sale/clearance items! Shipt itself has sales and then you're also able to shop the store's sales too. I buy most of my produce, meat and bakery items on sale and just bought a pint of Talenti gelato for my daughter on sale today using my Shipt app.
Question: I live alone and am having surgery. Will Shipt delivery people carry my groceries inside and put the refrigerated items into the refrigerator? I would so be willing to tip extra for this.
Answer: Hi! I know for a fact that my delivery people offer almost every time to bring the groceries right into my house. As for if they'll put the refrigerated items away, I don't know for sure, but I'd encourage you to message Shipt on Facebook and ask them. Their customer service on Facebook is awesome, and they get back usually within two hours.
I would be surprised if they said their drivers won't do that, but I am curious to know what you find out!
Question: Is Shipt more expensive than going to the grocery store yourself?
Answer: Yes, Shipt is going to cost more than going to the grocery store yourself. You're paying for a service that buys you convenience. If you're expecting to use Shipt at the same cost as running up to the grocery store yourself then you'll be disappointed.
Question: Can I use my Target REDcard when I shop with Shipt?
Answer: Yes! As of June 2019, you can use your Target REDcard when you place a Target order through Shipt. Here's how to do it:
1. Sign up for Shipt (if you're already signed up, skip this!)
2. Go to Target's main website (not the Shipt site)
3. Make sure you're logged in using your Target account
4. Once you're logged in, start shopping. You'll want to use the filters to choose "Free Same Day Shipping" so you're only shopping items offered at your local Target.
5. Check out as you normally would on the Target site. They'll automatically apply your REDcard discounts, as well as any other promotional offers before you confirm your check out.
That's it - I just did it and was able to use my usual 5% off plus whatever sales and promo codes were available. Nice!
Question: Will Shipt deliver alcohol?
Answer: Yes, if any of the stores that Shipt is partnered with in your service area also sell alcohol, then Shipt will deliver it. The only exception to this that I’ve noticed is if the partnership is new or if Shipt is new to your zip code then it sometimes takes them a few weeks to get the alcohol delivery incorporated into their service.
Question: Will Shipt deliver cigarettes?
Answer: No, Shipt will not deliver cigarettes or any other tobacco products because of legalities. I’m not a lawyer or a Shipt rep, so I have no idea what those legalities are, though.
Question: My Mother is elderly and lives in a 3rd floor condo. Will the delivery driver take the groceries into the home?
Answer: I'm almost certain that they will! It would be good for her to make a note in the notes before check out though to let the driver know, that way they can bag the groceries for a long haul up the stairs.
© 2017 Kierstin Gunsberg
Skye on April 06, 2020:
Heck, its still better than Instacart who I used before Shipt. I have lung disease and am almost 70 so I had to use some service. Instacart charged me 25-27% mark up on most of the food and on the meat they charged $36.95 (7.99 a lb.) for a clearly labeled $15.91 (Costco marked 2.99 x 5lbs pork) item. so I essentially was charged more than twice (31.82) the store charge, plus delivery $8.99, and a Service fee, $7.64, and I still tipped the shopper, she took the risk and didn't have a say so in the huge mark up. Further insult is I spoke to the Costco people and they said the Costco Grocery delivery rate would not have been applied because any order over $75 has no delivery charge from them, but that during the crisis the Costco delivery website shuttles people to Instacart. Emailed Instacart help@instacart including picture close up of Costco label $2.99 a pound, no response except automated receipt confirmation, sat on phone twice for over an hour and half and then got a click and dial tone each time. So next time I went with Shipt. That was a lot less mark up. The people who take the risks aren't paid well but the companies are taking everything they can get away with.
Linda Kenney on March 21, 2020:
How do I add a tip?
Kierstin Gunsberg (author) from Traverse City, Michigan on March 19, 2020:
Hi John, which state? I will find out for you - you can also email me email@example.com and I will find that information for you and email it directly to you.
john weinberg on March 19, 2020:
What stores in the Rockford area deliver for....Walmart, Villa Produce, IGA, Schnucks?
Kierstin Gunsberg (author) from Traverse City, Michigan on March 19, 2020:
Cheri - here is Shipt's response: "We can only place orders 24 hours in advance! Unfortunately, we cannot accept EBT cards at this time. We can only submit payment only. We use a Shipt card to pay for the groceries in store so we don't have a shopper carry your card or have access to your card information for your security."
Cheri, please email me at firstname.lastname@example.org - I would really like to see if there are services in your area that would help you get your groceries delivered while utilizing EBT.
Kierstin Gunsberg (author) from Traverse City, Michigan on March 19, 2020:
Cheri, let me check with Shipt customer service and I will give you their reply. I would also like to look into volunteer grocery shoppers and meal delivery programs in your area - if you would like, you can direct message me on Facebook or Instagram (my name is Kierstin Gunsberg) or through email at email@example.com so I can respond with resources specific to your area and situation in an effort to help you stay safe and well-fed.
Cheri on March 18, 2020:
1.) Is it possible to place an order in advance? Say today is Wed & i need my groceries on next Mon?
2)Can it be arranged to use EBT? If not, could the driver stop at my house to get the card & then pay for my groceries with it? I could pay the upcharges & difference w my credit card. I'm disabled w Parkinson's, RA, & other debilitating conditions. I was scheduled for surgery but had to reschedule. I have no other way to the grocery store. Can you please help?
Triana on March 05, 2020:
I am a shipt shopper. And I also use shipt for my own groceries if I'm sick or the weather is best...I will like to add that you do not have to be present when your groceries are delivered. When you set your preferences you can ask for your groceries to be left on your porch, shed, garage if you're comfortable with that. Wouldn't recommend Doing that if you have frozen/cold items and won't be home within 30min-1hr... Also the store selection on the app is limited however you can put in a "special request" in the app for an item that isn't listed in the app. If the shopper has questions about the special request, they'll text or call you.
Tammy Sigman on November 26, 2019:
Dear Kierstin, just FYI Shipt shoppers are not employees of Target, they are independent contractors. After reading this article I just realized Shipt is owned by Target. I was a Shipt shopper for 3 weeks until I was deactivated 4 days ago with no reason what so ever. I loved shopping for others, met great people, they tipped me very well and gave me great comments. I'm 61 and recently retired from 30 year career in hotel Banquet Management and wanted to try this Shipt. I've never been fired in my life and got dumped from an online app!! I've never been treated so badly as from this company and it being owned by Target is like being hit with a double bat. I was out there having fun shopping and I was picking up as many orders as I could, but 50% of the time Target or Kroger was out of items and you have to text the customer for a substitute and wait a lengthy time for them to get back to you and when you have to text them 5-6 times it can make you late with orders. Out here in Plano, Texas Kroger's will only have one cashier and you can't go to the self serve line so we are in line behind 3-5 other people with carts and it can add to lateness. Kroger's are the worst stores to shop. Targets always have enough cashier's but everyday you have to find an employee that has a certain kind of scanner for prepaid customers and this takes upwards of 10-15min. With Shipt members they only scan our app, but then we have to take photos of the receipts, it's all a very lengthy process to check out after you just shopped for 30-45 min. After I was guillotined I read the reviews from Shipt shoppers and this is a serious problem them treating their shoppers in this manner. They give us no reason, no notice, no way to rectify what ever it was that we did and they will not reply to our emails. We just want someone to tell us what we did wrong. If I ever treated one of my employees in this kind of manner I would have been fired. They had to do something catastrophic to even get a write up. This is deplorable business practice. Most of the reviews I read say that they think it's because they were not fast enough, or they didn't pick up enough orders, or didn't get enough comments....no one really know because Shipt/Target won't tell us. So my words of wisdom is that think of these shoppers out there and how they are being treated by this company before you decide to use them. And if you do join be kind to these shoppers, it really is hard to shop $150 worth of groceries in 30-40 min and have it all done and delivered within one hour. And yes as several woman above mentioned Shipt is not giving the store discounts that you would get if you went shopping and they are significant price savings.
Kim on August 26, 2019:
Shipt charges a 20% mark up on all items. Customer service says 15% but I went through my whole cart and compared it to HEB and everything was 20% more. It’s more than they advertise which is false advertising. I cancelled my membership today and will use another delivery service.
Kierstin Gunsberg (author) from Traverse City, Michigan on July 08, 2019:
Nicole, you have a lot on your plate - I relate! Like you, I'm the main caretaker in our family. When life is busy, you have to find shortcuts and ways to lighten the load and Shipt definitely helps with that :) My husband recently started working in healthcare and it's introduced so many new germs to our home that we all ended up taking turns getting sick from the beginning of May through the end of June. I'm so grateful for Shipt and how it helped me stay sane during that period of time, wow.
I love shopping Target through Shipt too AND if you shop through the actual Target website now you can use your RedCard discount. It's wonderful!
Nicole K on July 07, 2019:
I totally agree with you about how awesome Shipt is! I subscribed to it when it was half off, so I only had to pay $50 for the year. It has been so worth it for me! Living with a grandpa with dementia and having three kids under five makes it tough some days for me to get out and shop. Shipt makes it super easy because I can get exactly what I need, and if you spend over $35, there is no delivery fee (which is easy to do when you are feeding a family and buying diapers and wipes, etc.) If the kids are sick, or it’s a rainy day, or my grandpa needs groceries, or I need stuff for a recipe, or my in-laws are coming, or pretty much anytime...Shipt is a lifesaver! Also, I usually shop at Target with Shipt. The only down side is when they’re out of stock on an item, but the shoppers are usually good about asking if you want to replace it with a similar item. The shoppers I’ve gotten have all been really kind and friendly as well. Love this service!
Kierstin Gunsberg (author) from Traverse City, Michigan on March 18, 2019:
Elizabeth, this is an awesome and really informative comment. Thank you for taking the time to write it!
You're right, I've dealt with shoppers having to deal with out-of-stock items, especially at certain times of day or certain days of the week. I think Saturdays are the worst and I also think that's when their sales turn over so I just avoid Saturdays period.
Their produce IS expensive but I'm thinking prices may be relative to location too. For instance, I live in Traverse City and it's an expensive town. For the most part, Meijer is cheaper than my "local" grocery stores and the only grocers that are cheaper are Aldi, WalMart and sometimes Target. However, their produce lacks so I always end up using Meijer for produce instead.
I'm to a point where I tend to get my groceries all over the place since most stores here (with the exception being WalMart) offers some kind of delivery or pickup and have found I get specific things at specific places to get the most bang for my buck. So, at Meijer I'll focus on produce (usually only buy it on sale), bakery and deli as well as eggs, milk and most meat. Aldi is great for dairy, Target has the best prices on pantry and Family Fare for local sellers (like Bolthouse Farms and Stonehouse). Shopping is quite the art form!
As much as I appreciate the warehouse stores like Sam's and Costco, I'm not shopping at them anymore because my family isn't big enough to eat all of the food before it expires.
Anyway, I really love my Shipt shoppers! You are all so wonderful and even paying a bit more, I couldn't give up the service.
Elizabeth on March 18, 2019:
Hey. :) I'm a Shipt shopper but I am not a Shipt customer. I get to use the service for free as a customer, and I still choose to pass on the option and shop somewhere else. I love being a Shipt shopper - truly. Best job I've had. However, the base prices at Meijer (before any upcharge) are so crazy high that I can't afford to shop there as a customer. I do my grocery shopping at Woodman's, Costco, Also, and Walmart. Yesterday, I shopped at Woodman's for myself and worked as a Shipt shopper last night. I bought avocadoes for myself at Woodman's for 79cents and then went to Meijer an hour later where avocadoes were $2 each. Basic bread is at least $1.50 more at Meijer, apples are double the price of Walmart and Woodman's and way more than Aldi. The produce quality is lacking, as well. I have had to send pictures to customers many times asking if they still wanted the produce they ordered because it was in such horrible shape. At least once every shopping trip. On top of that, the substitution rating is out of control. Empty shelves are a regular sight at Meijer and I end up texting the customer during the entire course of my shopping trip about it, comparing other options for them to choose, which means the shopping trip lasts way longer than Shipt estimated, which means I may end up being late for your delivery window, which means I am at risk of losing my job as a Shipt shopper. It takes months to figure out how far ahead of time you need to actually get at the store and how long after the delivery window you actually need to block your schedule in order to not cause a snowball effect with being late, all because Meijer was out of literally more than 50% of their items. we also do not get paid more for this extra time, and typically customers do not tip more for the extra time it took, but rather, they actually tip last because they are mad that you took so long. Still, after all this, I enjoy being a Shipt shopper and really enjoy the relationships I've built with the customers,but I would never use the service as customer. So, basically, I'm saying, if you are on a budget, even the baseline prices at Meijer are too high to shop, let alone using shipt which increases it.
Kierstin Gunsberg (author) from Traverse City, Michigan on February 17, 2019:
Miyoshi, if you don't mind me asking, which stores?
Miyoshi Barrett on February 16, 2019:
I have been using Shipt for 6 months now. I purchased the annual membership. Even though you buy the annual membership certain stores will still charge you a fee. It makes you feel like you are paying double.
Kierstin Gunsberg (author) from Traverse City, Michigan on February 12, 2019:
That's disappointing to hear that your experience using Shipt wasn't very good. The upcharges will vary from region to region and store to store. For instance, at my local Target there are no upcharges to use Shipt (Shipt is owned by Target). The only other store I can shop through Shipt is Meijer and the upcharges vary per item. For example, if I buy a box of Little Debbies that isn't on sale, the upcharge is greater than if I purchase a bakery item. Most of my purchases through Shipt are store-brand to save on upcharges and total cost. It sounds to me that the store you're using isn't offering a large selection of items, especially store-brand, through Shipt and that that may be reflected in the upcharge.
As for the $11.89 that was charged for the items that you didn't receive, double check that they weren't just stating that that is the total price of the items. When an item isn't available for me I'm still shown how much it would have cost but if I look at the cost total I wasn't charge for it. Alternatively, I've been issued a refund without prompting for items that weren't available if I WAS charged for them. If you were indeed charged for the missing items, let Shipt know. They're always great about refunding mistakes.
All in all, I still really love using Shipt but I agree that some things are too expensive to purchase through them. I would stress that buying fresh food and bakery/deli items is the best way to save money through Shipt and to purchase most pantry items elsewhere (online) to get the most savings.
Sorry again to hear that Shipt didn't work for you and thanks for sharing your experience!
Debra on February 11, 2019:
I found your review to be very limited in its evaluation of Shipt. After reading your review I decided to try Shipt. PLaced an order, shocked when I saw the upcharge of $1.10 on a single $4.79 item! That’s a far cry from your example! Also, numerous items on sale were not listed to purchase. Only onions you could buy were $1.49 each, in spite of the bag of sweet onions being on sale for just a little more. Then, the receipt emailed to me charged $11.89 for 2 items that were unavailable and not received. I’m disabled and could benefit greatly from such a service, but not with all the extra cost, unavailable items, and errors. With the yearly fee, up charges that averaged 15%, tip, and errors I’m glad there was a 2-week trial.
Kierstin Gunsberg (author) from Traverse City, Michigan on February 05, 2019:
Edcarp, I wonder if the prices/selection vary by region. Shopping at Meijer through Shipt is cheaper for me than going to my local grocer for the same items.
Is Shipt new to your area? When it first came to my area, the selection wasn't great but now that's been here a couple of years I can get anything from an 89 cent sweet potato to a $10 tub of feta.
edcarp on February 03, 2019:
I’m really surprised you think Shipt is worth it. I tried to use it for the first time today and found the prices much more expensive than Whole Foods products delivered by Amazon Prime Now. Additionally, they didn’t even have basic products like sweet potatoes. Honey Crisp apples were $3.09 each! Next!
Kierstin Gunsberg (author) from Traverse City, Michigan on February 01, 2019:
Hi, Sunny! Maybe you do have another service in your area - since I wrote this review we've also had Instacart brought to our area as well as local grocery pickup which means I can make my order online at my local grocer and then I just drive up and have it loaded into my car, never stepping foot into the store. It's worth looking into - groceries ARE such a chore.
Another thing you might want to look into is, if you have an Area on Ageing or something like it nearby, they may be able to set up grocery delivery for you for a really small fee. You can go to eldercare.acl.gov (or Google "elder resources" and it's the very first result) to see what's available to you in your area.
Sunny on February 01, 2019:
Also please add to my previous comment . ..
We shop from virtually the same list every single week so there would be little deviation.
It would be super easy and convenient .
Sunny on February 01, 2019:
If it was available in my area I would use it in a heartbeat .
We are in our 70's retired and shopping has become a dreaded chore.
Beau on December 03, 2018:
I've used InstaCart and now Shipt for a year or so and have loved it, for the most part. But I've recently moved to an area where the shopper goes to Meijer instead of Schnucks or Dierbergs (Cincinnati from St Louis) and I got a paper receipt from the store in my bag. I knew there was a "small upcharge" but I was shocked that I paid $10 more on $25 worth of groceries using Shipt. On the app it was $35 and some change. In the store it was $26 and change. I also tip $5. That's $15 more than a trip to the store. I usually get groceries delivered 2-3 times a week. Add that up and I'm paying way more. I think I'll be reconsidering after my subscription ends.
LynLon on November 21, 2018:
I could allow myself to feel guilty about the extra cost between the up-charge on items and the tipping (which, I think the shopper definitely deserves a decent tip for their trouble). Worth it when I'm too sick to get out. It's a service that's genuinely helping me and my family. Would much rather have it available than not. Latest time, only one item really that was out of stock and no suitable substitutes, and for a different item, shopper substituted something I wouldn't have picked myself (and I didn't realize until they were done), but not that big a deal. Pleased over all so far.
Joan. Sabol jax. Fla.. on November 14, 2018:
Hey. Great. Views. On shipt. I am. Disabled. ## this service is pleasant. Fun. I became a widow. And. Shipt is a godsend. && though. I have questions. That you did clear up. Tho i have never beencgiven a receipt? Have to say ive been ill ..i shloud have asked. Pleasant. Shoppers. Very satisfied.. Why are bogo. Not treated same way as if i were shopping? I askex twice?? I keep getting charged for 2 items?. Instead of. One???i get charged for 2??customer service## ? Try to explain? I inderstand. The bo go? Who gettin the difference? Its in my. Balace. Not deducted? Maybe u can help me? Thnks for rundown. And. Yes. I am litle warry. Of delivery men? The world. Has. Changed. Thank you. Joan. Meyers. Orange. park. Florida. I tell everyone. I love. Shipt
Barb on October 11, 2018:
I just joined shipt and am so thankful for the service, I have a cast on my foot and cannot walk for awhile around a grocery store and since the cast is on my right foot I cannot drive and park for curb pick up. I have placed 2 small orders, YES it’s worth it !
Gregory DeVictor from Pittsburgh, PA on October 09, 2018:
Unlike you, I really enjoy grocery shopping. It’s doing the laundry that I especially dislike. Anyways, the first time that I heard about Shipt was at my local Target store several months ago. Are you familiar with Target’s “Restock” program? Not bad at all.
Kierstin Gunsberg (author) from Traverse City, Michigan on October 07, 2018:
Lynn, thanks for letting me know! Are you in a big city? I'm in a biggish city and the only grocery delivery service available here is Shipt, although our local grocers do offer a drive up service.
lynn on October 06, 2018:
a lot of grocery stores offer the same service without a monthly or yearly fee. you can shop the entire store selections at the exact same prices that you would pay if you went to the store yourself. no markups. the fastest delivery is next day instead of the hour that shipt advertises but when there is an issue the store is much easier deal with if you need substitutions (they will sub an out of stock sale item with a more expensive item at no extra cost) and stores usually accept coupons. i have tried peopod (stop &shop) shoprite from home and hyvees aisles online and they all worked great.
Carole Mayo on September 05, 2018:
I can't seem to find the answers to those questions on Alcohol, etc. etc.
Kierstin Gunsberg (author) from Traverse City, Michigan on June 22, 2018:
Of course you can share this article! Thank you so much for reading! A year after writing this review I'm still enjoying using Shipt (just got my groceries from Target today, actually) and very grateful for the service.
Shopper in TX on June 22, 2018:
Wow! This is an awesome post! Can I refer others to your site? Shipt allows not only the elderly to receive the safety and convenience of groceries being delivered to their home, BUT it allows them to also work a part-time (safe) job for extra income. This is idea of making a community better for all.
Kenny Hendrick on April 27, 2018:
Wow...it's only my first order but simply "wow" sums it up. The most pleasant girl did my shopping and I had some special requests in that first order (such as kale "sets" which are seasonal plants for the garden and larger than normal distilled water jugs for the battery banks, etc.) The girl even had the consideration to call and ascertain whether or not I would like alternatives and went above and beyond my expectations. She was clean, polite, pleasant, well dressed, nice car, and did my shopping too! LOL I don't drive so this is quite a godsend. I think shipt is the bomb. amen p.s. I told the man that delivers my firewood about shipt and my sister that called long distance from florida about shipt....it sure is nice to see a company helping us less-to-do people ";-)
Kierstin Gunsberg (author) from Traverse City, Michigan on April 22, 2018:
Norman, I agree! Rumor has it that Shipt will be adding Target in my area soon which would be wonderful but I'm lucky that our one Shipt store here is Meijer which has everything including the best produc in town.
Norman rosen on April 21, 2018:
Have been using service for awhile. Can't praise it enough. Would like to see more stores added where I live
Kierstin Gunsberg (author) from Traverse City, Michigan on October 30, 2017:
Ann, I don't drive much at all (okay, ever) so getting my groceries delivered is raelly important for me. Yesterday my husband decided to venture out to Meijer and when he came back he gasps, "Ummm yeah, so Shipt is worth every penny!" It is, and on top of it, I noticed that when he shopped yesterday we ended up with less food than I normally do with Shipt for the same price because Shipt gives me the time and space to shop the best deals and really think my purchases through. Totally worth it! I hope you try it soon!
Ann on October 30, 2017:
Your description of Shipt service included everything I wanted to know
Thanks ever so much.
I've always looked for ways to simplify grocery shopping. Amazon is my go to for most of what my cat and I need.
My sis is currently my shopper for all else. I appreciate her. But some weeks she's got a full schedule.
No car so I definitely need to add Shipt to Amazon and Uber services.
Kierstin Gunsberg (author) from Traverse City, Michigan on October 14, 2017:
Sarah, thank you for reading!! :) Just ask my kids, when I write I tend to whisper-babble while I'm typing, so this is how I speak too, ha! I considered the meal delivery services as well, but since I have two kids, it wouldn't work for us because our kids won't eat those meals. They eat a lot of basics like eggs, toast, OJ and cheese and crackers. Definitely give Shipt a try, I'm still using them (will actually put in an order this afternoon) and I can't foresee ever not utilizing them. On top of convenience, they have awesome customer service. A couple of weeks ago the sale prices weren't ringing up in my cart so Shipt just dumped a bunch of money in my account to make up the difference. They're very fair.
A couple of tips to maximize your savings - if it's not too much of a pain for you, I personally don't use Shipt for anything other than fresh groceries. I purchase my household supplies from Target.com or WalMart.com and my pantry items from various other online retailers (I love ThriveMarket.com). I also use Schwan's about once a month and send my husband up to Sam's Club (it's like half a mile from our home, so that's nice) to pickup my online grocery orders. This way, I'm only paying markups on fresh food items/food basics. I also love that it gives me the opportunity to shop the deli at my local market.
I hope it works out awesome for you! And definitely report back if you do try it and share your tips for the best possible Shipt experience!
Sarah on October 13, 2017:
Kierstin, I have to tell you that I absolutely love your writing style. You write just like I speak lol! Thank you for the writeup on Shipt. I've been looking for a better alternative to the meal delivery services like hello fresh and Marley spoon. I'm glad there isn't a commitment if you choose the monthly option so we can try it before doing the yr subscription. Wish Shipt would have mentioned their prices without needing to give them my information. I appreciate you! - S
Kierstin Gunsberg (author) from Traverse City, Michigan on August 25, 2017:
I'm glad to hear that, Rob! We use Shipt about twice a week, I honestly don't know what we would do without it.
Rob W on August 25, 2017:
Your summary was exactly wanted I needed to learn about Shipt, Thank You